Contact

Get in Touch

Have a question about your personalised order? Whether you're unsure about customisation options, want to check on a design, or just need a hand choosing the perfect gift — we're here to help.

How to Contact Us

Drop us an email at elloracreates@outlook.com and we'll get back to you as soon as we can. Please include your order number and product name if you're getting in touch about an existing order.

Turnaround Times

All of our products are handmade to order here in Warrington, so every piece is made especially for you. Our typical turnaround time is 3–7 days from order to dispatch, though it can often be sooner depending on how busy we are. We'll always do our best to get your order to you as quickly as possible.

If you need something urgently — for a birthday, end-of-season presentation, or special occasion — just drop us a message before ordering and we'll let you know what's possible.

Custom Requests

Don't see exactly what you're looking for? We love a challenge! Get in touch and tell us what you have in mind — we're always happy to discuss bespoke options beyond our standard range.